Branch Member Service Representative II

Career Opportunity: Branch Member Service Representative II

Location: Lancaster, MA (On-site)

This position will be based out of our Lancaster Branch and floating to other close-by branches as needed. 

Lancaster Branch Hours: Monday – Wednesday: 9:00 AM - 5:00 PM; Thursday 9:00AM - 6:00PM; Friday: 9:00 AM – 5:00PM; Saturday: 9:00 AM – 1:00 PM. Candidates will be required to work a flexible schedule based on branch operational needs.

Compensation:

This position offers a competitive pay range from $20.88/hour to $31.32/hour, with a target hiring range of $24/hour and $27/hour. Actual compensation will be determined based on experience, location, and other factors permitted by law.

Position Summary: 

Are you passionate about helping others and delivering exceptional customer service? As a Branch Member Service Representative II (BMSRII), you'll be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial goals. 

Key Responsibilities: 

• Open and service all types of WCU deposit and loan accounts.
• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing.
• Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs 
• Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
• Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
• Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
• Lobby lead to ensure a positive member experience.

Qualifications: 

• High School diploma or equivalent required. 
• Minimum of one year of branch banking experience.