* EANE - CRITICAL CONVERSATIONS: How to Handle the "Hard to Have" Discussions

CRITICAL CONVERSATIONS
How to Handle the "Hard to Have" Discussions

Whether you are preparing for a "hard to have" conversation or discover yourself in the middle
of one, you can influence the outcome.
interview

       CRITICAL CONVERSATIONS

Tuesday, May 22, 2012
8:30 am - 12:00 pm
EANE Training Center
67 Millbrook St., Suite 208
Worcester, MA

Stop walking away from conversations wondering how "it got away" from you. Attend this half-day workshop and learn how to take charge and be responsibile today for the effectiveness of yourconversations.

Learning Objectives

* Recognize when a conversation becomes "critical"
* Plan effectively for the difficult conversation
* Identify steps to follow during the critical conversation
* Demonstrate communication skills whichmaster those
   difficult conversations and result in win/win outcomes
* Prepare for having your critical conversation; build a
script during the session

                REGISTER TODAY!

TARGET YOUR TRAINING NEEDS

FREE MEMBER BENEFIT

Get It Right from the Start .   .   .

Training is a long-term investment in your employees and your organization.

Just like any other investment, it pays to do some research before your start!!

EANE can analyze your organization's training needs and collaborate with you to design a program tailored to meet those needs. EANE then customizes and delivers the programs to meet your unique culture and industry. In addition, EANE can help you develop a follow-up plan to maximize the long-term effectiveness of the program.

Call Sue Miller,
Director of Learning & Development
at 877-662-6444, ext. 313
for a FREE Training Needs Assessment & Planning Meeting.

EANE's mission is supporting our members' business success by delivering the best Human Resource & Training Solutions.

For more information regarding EANE's HR & Training Solutions, please go to
www.eane.org
or call us at (877)662-6444.

Sue Miller
Director of Learning & Development

smiller@eane.org

Training and Events Calendar

Click on a link to learn more about the course and register.

Business Skills

Managing Multiple Priorities
Writing Skills - Business Communications
Dancing with Porcupines
Managing Stress Effectively in the Workplace
Critical Thinking and Decision Making
Sales for Non-Sales People
Moving Ahead: Being Sure Your Behavior Brings You Success!
E-mail Savvy
Project Management
Lean for the Office - Improving Office Efficiencies
Influencing Without Authority
Negotiation Skills
Sensitivity Skills in Working with Others
Internal Customer Service Training

FREEEmployer Outreach Briefings

Certificate Series

Communication Skills

Dancing with Porcupines
Influencing Without Authority
Assertive Communication
Communication Skills & Conflict Management
Developing Effective Working Relationships
Critical Conversations
Self Awareness and Adaptability

EANE Special Events

"30" on Thursday
8th Annual Management Conference

Human Resources

Fair Labor Standards Act (FLSA): Understanding Overtime Exemptions
Performance Appraisal Design - A Strategic Approach to Results
Ethics in Business
Winning Through Diversity
Unions - Living with Them and Without Them - WEBinar
Using Employee Assessments to Increase Retention
Conducting Behavioral-based Interviews
Background Screening: Compliance & Policy Development - WEBinar
ADA Advanced Case Study
Conducting Effective Performance Reviews
Conducting Internal Investigations
Exempt, Non-Exempt? Salaried, Hourly? - WEBinar
CCH WEBinar
HR Administrator Series
FMLA Nightmares: Managing Intermittent Leave
Competencies - Impact the Bottom Line

Safety

CPR/AED/First Aid Certification Training
OSHA 7005: Public Warehousing and Storage

Supervisory/Management

Managing Employee Issues from Coaching to Termination
Managing Stress Effectively in the Workplace
Managing Difficult Employees, Performance Issues and Reviews
Discipline and Documentation
Situational Leadership, Delegation and Motivation
Employee Training and Coaching Skills
Managing a Successful Team Project
Supervision: Your First 90 Days - How to Survive
Legal Liabilities of the Supervisor
Understanding Your Leadership Role
Communication Skills & Conflict Management
Supervisor Harassment & Discrimination Prevention Training
Winning Through Diversity
Managing Diverse Work Styles
Leading Innovation and Creativity for Growth and Profit
Train the Trainer - On-the-Job Training

REMINDER: All EANE programs
can be customized and conducted at your facility. For more information, contact
Sue Miller, Director of Learning and Development at 877-662-6444, ext. 313.

* EANE - CRITICAL CONVERSATIONS: How ...

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Tuesday May 22, 2012

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Printed courtesy of www.nvcoc.com/ – Contact the Nashoba Valley Chamber of Commerce for more information.
2 Shaker Road, Suite B200, Shirley, MA 01464 – 978-425-5761 – director@nvcoc.com

* EANE - CRITICAL CONVERSATIONS: How to Handle the "Hard to Have" Discussions

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