What You’ll Do
- Assist physicians in implementing patient care plans and procedures
- Perform clinical duties, including vital signs, phlebotomy, and EKGs for patients of all ages
- Support front office staff and office coordinators with administrative tasks
- Accurately record patient demographics, schedules, and clinical information in the EMR
- Ensure proper handling of laboratory specimens and assist with office and lab procedures
- Communicate effectively with patients, families, and the care team both in person and by phone
- Process insurance verifications, billing, and other financial transactions as needed
- Maintain confidentiality and follow all regulatory, safety, and quality standards
- Work independently or collaboratively in a fast-paced, high-pressure environment
What You Bring
Education
- High School Diploma or equivalent preferred
- Graduate of a certified or registered medical assistant program preferred
Experience
- Minimum 1 year in urgent care or a related healthcare setting preferred
- Minimum 1 year of phlebotomy experience with patients of all ages highly preferred
- Equivalent combinations of education and experience may be considered
Licensure & Certification
- CPR/BLS certification required (or to be obtained within 4 months of hire if not current)
Key Skills & Strengths
- Strong clinical skills with attention to detail, critical thinking, and problem-solving abilities
- Knowledge of medical terminology, office procedures, laboratory procedures, and clinical protocols
- Proficiency with EMR/EHR systems, Microsoft Office, Outlook, and scheduling software
- Excellent verbal and written communication skills
- Superior customer service skills and ability to handle escalated patient issues professionally
- Ability to work independently and as part of a team in a fast-paced environment
- Organizational skills with the ability to multitask effectively
- Knowledge of medical billing, coding, and third-party payer requirements
- Ability to maintain confidentiality and handle sensitive patient information
Why Join Us?
- Be an integral part of a collaborative, patient-focused urgent care team
- Work in a dynamic environment supporting both clinical and administrative operations
- Gain experience in a wide range of urgent care procedures and patient interactions
- Opportunities for professional growth, certification support, and skill development
- Make a meaningful impact on patients’ care and experience
