Launch Operations Training Specialist

About Wonder

Everything’s on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About the role

As a Launch Operations Training Specialist, you’ll be the training and operations expert who ensures new Wonder locations open with excellence. You will serve as a subject matter expert and frontline leader, preparing new team members to deliver consistent food, service, and culture from day one. In this role, you’ll carry responsibility for enabling store readiness and ops excellence as the new store opens and ramps. You’ll also act as a business consultant, conducting readiness assessments, staffing shifts as needed, and supporting the overall launch and transition of each new store.

This is a salaried role that requires extensive travel within your assigned region and occasional cross-region support.

Responsibilities:

• Lead onboarding and intensive hands-on training, and station certification during new store launches for hourly and salaried team members, ensuring all team members reach need proficiency.
• Oversee performance management of launch teams, holding them accountable to standards to enable continued operations success from turnover to normalized operations.
• Conduct readiness assessments and provide recommendations to ensure successful launch-to-normalization transitions.
• Assist with interviewing and selection of team members to support staffing needs during the launch process.
• Deliver training using varied instructional methods, adapting to different learning styles to maximize team comprehension and retention.
• Train and certify team members in the use of Kitchen Display Systems (KDS), Wonder’s Point of Purchase (POP) platforms, and other operational systems.
• Provide real-time coaching, track progress, and address performance or skill gaps with timely interventions.
• Support business operations as needed, including staffing and running shifts to ensure readiness and execution.
• Adapt quickly to new processes, tools, and initiatives introduced during launches, modeling flexibility for team members and reinforcing updates that may later be adopted across the business.
• Maintain accurate training materials and records; ensure compliance with Learning Management System (LMS) requirements and regulatory standards.
• Partner with Launch Leads to identify training gaps, propose improvements, and execute solutions that increase scalability and success.
• Actively contribute to continuous improvement in training content, technology usage, and launch operations.
• Collaborate with Launch peers and cross-functional partners (Operations, HR, Learning & Development, Quality, Safety) to drive consistency and readiness.
• Provide cross-region support on a floating basis as required.

Qualifications

• Proven experience in multi-unit restaurant openings or facilitating training in a high-volume, fast-paced environment.
• Deep knowledge and experience with food safety and hazard analysis critical control point (HACCP) guidelines.
• Experienced coach with demonstrated proficiency in managing the performance of teams in operational settings.
• Familiarity with LMS platforms, Kitchen Display Systems (KDS), and POP technology.
• Strong understanding of learning models and ability to flex training style to meet the needs of different learners.
• Comfortable operating in a high-growth, ambiguous environment with the ability to make informed, time-sensitive decisions.
• Demonstrated business acumen, including the ability to staff, manage, and run a shift effectively.
• High attention to detail with consistent delivery of accurate, high-quality work in a fast-moving environment.
• Excellent communication and coaching skills with a passion for developing others.
• Ability and flexibility to travel extensively within the regional pod, with cross-region support as needed.

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Must have the means of transportation and ability to travel from site to site within assigned region
• Food Handler Certification (or willingness to obtain)

*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Role Details

• Salary Range: $57500 per year - $66500 per year
• Multi-Location Role, Travel Required

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.

 

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note 

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.