Entertainment Manager

Pay: $60000 per year - $60000 per year

At Great Wolf, the Entertainment Manager creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.

Essential Duties & Responsibilities

• Be visible around the lodge and at events to act as the "Host/Face of the lodge"
• Provide training and coaching for Pack to engage and entertain guests.
• Provide coaching around performance and entertainment skills.
• Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
• Evaluate guest flow and make recommendations to improve operating hours and show / activity schedules
• Participate and provide feedback on corporate projects (new character event development, training tools, etc)
• Responsible for personnel related matters including; recruitment and hirng, performance management, disciplinary action, training, etc.
• Participates in the Manager-On-Duty (MOD) program and executes duties
• Serves as backup to Guest Service Manager as needed
• Elevate & perform all branded experiences consistently according to Family Tradition procedures.
• Responsible for all aspects of Character Appearances and Entertainment at the property
• Provide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functions
• Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
• Ensure a safe, clean, and professional environment at all times