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  • Reception/Customer Care

    Gervais Ford
    Job Description

    Reception/Customer Care

    Gervais Ford is seeking a vibrant, energetic and professional team player who will be responsible for phone and internet lead outreach. Personality is the Key. You will join a growing Business Development team in a collaborative and technology based environment.

     Job Description

    • Manage internet and phone inquiries in a timely manner
    • Schedule sales appointments
    • Utilize CRM and lead management tools to update customer records
    • Follow up with existing and potential sales customers
    • Achieve targeted individual and team sales goals
    • Collaborate with Internet/BDC Sales team to ensure an exceptional experience for our customers
    • Receive and Check-in Clients when they arrive. 

     Qualifications

    • Must be possess basic phone skills and speak clearly
    • Must Possess Moderate Computer Skills (PC)
    • Must possess the ability to perform internet research 
    • Must be able to adopt and personalize sales guides/scripts
    • Must be able to write and clearly communicate through email
    • Confident, charismatic and professional phone manner
    • Self-starter with a strong work ethic
    • Excellent organization and follow up skills
    • Reception, Call center, Sales experience is preferred, but not expected
    • Previous dealership and Automotive CRM experience is a A+.
    • Must have Valid driver's license 
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