Operations Manager
The Operations Manager will play a critical role in the smooth and efficient operation of our law firm. This position requires a proactive, organized, and detail-oriented individual who can manage human resources tasks, oversee office operations, and support our legal team. The ideal candidate will have experience in a professional setting, excellent communication skills, and the ability to handle a wide range of responsibilities.
Responsibilities
- Oversee day-to-day operations of the firm, ensuring a productive and efficient work environment.
- Manage all non-legal support staff members.
- Manage all human resources functions, including recruitment, hiring, onboarding, and performance evaluations.
- Develop and maintain employee records and ensure confidentiality of sensitive information.
- Create job descriptions, KPI’s and Performance Improvement Plans.
- Administer employee benefits programs, including health insurance, retirement plans, and paid time off.
- Handle employee relations, addressing any issues or concerns that arise within the firm.
- Manage payroll.
- Cultivate and foster a continued positive organizational culture.
- Develop and implement Firm and HR policies and procedures to ensure compliance with legal regulations and improve workflow.
- Coordinate and manage staff schedules, ensuring adequate coverage and efficient use of resources.
- Conduct regular staff meetings and facilitate communication between management and employees.
- Respond to any concerns or issues from potential clients, existing clients, and professional planning partners, providing stellar customer service.
- Assist with financial management tasks and financial reporting, including budgeting and forecasting.
- Manage accounts payable and accounts receivable.
- Assist owners with creating Business plan and staffing plan looking ahead, 1, 2 and 3 years.
- Facilities and office equipment management, coordinating with vendors and service providers including Tech and Software.
Qualifications
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Bachelor’s degree in business administration, management, human resources, or a related field.
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Minimum of 5-7 years of experience in a professional setting, with a focus on human resources.
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Strong understanding of HR practices, and office procedures.
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Excellent organizational and multitasking skills.
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Proficient in Microsoft Office Suite and office management software.
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Experience with Hubspot, CRM, and CMS is a plus.
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Strong financial management skills, including budgeting and billing.
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Exceptional interpersonal and communication skills.
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Ability to maintain confidentiality and handle sensitive information with discretion.
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Proven leadership and team management abilities.
Compensation
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Retirement plan with employer contribution.
- Paid time off and holidays.
- Professional development opportunities.
- Collaborative and supportive work environment.
