Field Service Engineer

Summary – Job Responsibilities – Activities: 

Functions:

• Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.
• Perform on-site installation and commissioning of SPS Degaussing systems for domestic and international customers.  
• Train customer in operating and maintenance practices as appropriate for system type 
• Assist Engineering & Manufacturing with factory testing of new units.  
• Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.

• Interact with customer representative to solve problems that need to be handled remotely.  As necessary, travel to the customer site to maintain high reliability.
• Provide written communications regarding customer units.  Produce, distribute, and maintain files containing service reports after each on-site visit. 
• Travel time anticipated between 40 – 50%.
• Ability to oversee and perform trend analysis of the field service database.
• Ability to carry a Field Service pager 20% the time.
• Schedule startup/commissioning activities to maintain product delivery commitments.
• Other duties assigned.

Education – Experience:

• Technical or Engineering degree .  Electrical/Mechanical Engineering is preferred.
• 1-3 years’ experience in an Electrical / Mechanical environment, and communication systems.
• Experience can be substituted for educational requirements.

Required Skills, Competencies, Authorities and Training Needs:

• Working knowledge of electrical power circuits.
• Working knowledge of power electronics.
• Ability to read schematics.
• Computer knowledge in a Windows environment.
• Strong written and oral communication skills.
• Self-directed and motivated.
• Ability to work both in teams and independently.

• Medium voltage safety training required or must be completed prior to field assignments.
• Medium work with occasional heavy work up to 75 pounds.
• US Citizen

AMSC is an EEO M/F/D/V

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