Customer Service Representative

The Customer Service Representative serves as the primary point of contact for customers and plays a critical role in supporting order accuracy, customer satisfaction, and long-term account relationships. This role is heavily detail-driven and phone-based, supporting a defined customer base while working closely with Sales, Shipping, and Operations. Success in this role requires precision, follow-through, and a collaborative, team-first mindset.
 
ESSENTIAL DUTIES & RESPONSIBILITIES
Accurately enter and process customer orders in the ERP system, ensuring correct part numbers, units of measure, pricing, and delivery requirements
 
Provide timely and accurate product information and quotations to customers via phone and email
 
Track order status, proactively communicate updates, and resolve issues to ensure on-time delivery
 
Manage a defined region and customer base while supporting team coverage by assisting with incoming calls as needed
 
Maintain detailed and accurate customer records, including contacts, routing, and account notes
 
Qualify customer RFQs to ensure completeness and accuracy prior to order release
 
Follow up on lost or dormant business to support customer retention
 
Work closely with Regional Sales Managers to communicate customer needs, opportunities, and issues
 
Support business development initiatives such as samples, direct mailings, and follow-up calls
 
Meet daily productivity and accuracy expectations, including order volume and error reduction
 
Consistently follow established quality, accuracy, and attendance standards
 
Other duties as assigned
 
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
High accuracy in complex, high-volume data entry
 
Strong phone presence with a friendly, professional communication style
 
Ability to manage repetitive tasks while maintaining focus and precision
 
Reliable attendance and consistency in a fast-paced office environment
 
Willingness to support teammates and take shared ownership of customer service outcomes
 
MINIMUM EXPERIENCE & SKILLS
2+ years of customer service, inside sales, order entry, or administrative experience in a detail-intensive environment
 
Excellent data entry skills with a proven ability to manage complex information accurately
 
Strong verbal and written communication skills; comfortable handling frequent phone interactions
 
Proficient in Microsoft Office (Outlook, Excel, Word)
 
Experience with ERP systems preferred (manufacturing environment a plus)
 
Ability to work independently while contributing to a close-knit, collaborative team
 
EDUCATION
Degree not required; relevant experience and demonstrated accuracy are prioritized
 
WORK ENVIRONMENT & SCHEDULE
Full-time, onsite position (Monday–Friday, 8:00 AM–5:00 PM)
 
Business-casual office environment
 
Frequent use of computer systems and phone
 
Occasional exposure to manufacturing and warehouse environments
 
May occasionally lift up to 15 pounds
 
WHY THIS ROLE MAY BE A GREAT FIT
Stable, growing manufacturing company with long-term customer relationships
 
Team-oriented department with hands-on training and support
 
Ideal for someone seeking consistency, skill development, and long-term growth rather than rapid promotion
 
Annual company-wide bonus based on overall performance
 
 
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.