PRIMARY FUNCTIONS
- Build and promote the branch, drive sales and promote overall ownership and accountability for customer service and branch success.
- Immerses in the community by leading and supporting the Bank’s community related initiatives and events in order to build brand awareness in our local areas.
- Identifies, develops, and closes sales. Cross-sells bank products/services when appropriate.
- Develops and communicates sales strategies to staff to enable the branch to achieve and exceed sales/deposit goals.
- Proactively prospects and grows business banking relationships through outreach to continuously build a strong customer base.
- Leads staff by applying knowledge of the Bank’s products, services, policies and procedures.
- Creates a positive work environment by providing direction and leadership to branch staff with emphasis on superior customer service skills, achieving sales goals, and teamwork.
- Develops, coaches, and motivates branch staff, conducts performance counseling as well as evaluations of employee performance.
- Involved in the recruiting, vetting, interviewing and hiring of new employees.
- Conducts branch meetings with staff to communicate issues, review product knowledge, set goals, communicate sales results, provide recognition and skill review.
- Register with Nationwide Mortgage Licensing System (NMLS) to offer Home Equity Line of Credits Only.
JOB QUALIFICATIONS
- 5 years Banking experience
- 3 years of Management experience
- Experience in prospecting and deepening relationships with new and existing customers
- Excellent communication, sales and customer service skills
- Ability to multitask, prioritize, and manage time efficiently
- Eager to expand branch with new accounts, clients, and businesses
- Demonstrated ability to effectively manage, train, coach and counsel employees.
- Strong computer skills, including Word, Excel, associate degree or bachelor’s degree preferred