* Retail Smarts - Get to Know Your Customers

Get to Know Your Customers 
Saturday: 10/22 
9am - 12pm  
MWCC Devens Campus 
27 Jackson  Rd., Devens, MA 
 
Cost $75
 
You'll learn how to determine customers' needs by listening and asking questions, how to give customers an appropriate greeting, and how to refer customers elsewhere when necessary. By building relationships carefully, you can help create loyalty so customers will return again and again. Topics may include: greeting customers in a winning way, creating customer loyalty, building relationships and determining a customers needs.

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